Rebuilding Your Battery: Service Process

For guaranteed quality and safety we only use certified grade-A energy cells from the industry's top name brand manufacturers.  If your battery was originally equipped with other (smaller, low quality) cells, it may be that the current residual charge no longer exactly matches the value that you see on the display. With many batteries, the residual charge is displayed with 'blocks' or LEDs. Usually this indication becomes more accurate as the battery goes through more charge cycles (when new), but as your battery wears down near end-life, this gauge will become inaccurate and can lead consumers to believe the battery is still fine, when in fact it is reaching end-life.

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  • How To Place Order For Refurbish Battery

    You can call us, send us an email, or browse our website and search for the correct model and listed price of your rebuild. The first step would be searching for your battery brand. When you have found the battery or brand in the overview, click on the product to proceed to the order page. Here you have the option to choose what the new capacity of your worn battery should match or be upgraded to. Give us a call if you are unsure which option is best for you.

  • Battery Intake Process

    Next, Fill out the Battery Intake Form.(oval button on our home page, or you can scroll down to the bottom of the home page) Print out the form, and send it along with your e-bike battery, over to our Las Vegas facility. The intake form has a page that gives instructions for shipping, a label you place on your box, and our address.

  • EMP Builds A High Quality Battery

    We will notify you when your battery arrives at our repair center. Your battery will be put through testing after the intake process. If it turns out that the poor battery performance is due to wear of the energy cells, our technicians will proceed to rebuild. If we find an issue that we can resolve without rebuilding, our team will reach out with options. EMP then rebuilds your battery quickly with high-quality, name-brand cells and provides your rebuild with a 1-year warranty. Extended warranties are also available!

  • EMP Returns Battery To Customer

    We will then ship your e-bike battery back to you. After the repair has been completed and shipped, you will receive tracking and instructions from us via e-mail on how to use and maintain your reconditioned battery. It is important you follow these instructions to bring your battery up to its maximum capacity as soon as possible.  It is also worth mentioning that the first couple times you cycle the reconditioned battery, the battery has not yet reached it's maximum capacity. There is a break-in period that usually takes 5-10 cycles for your battery to achieve top-performance. Also, if the battery doesn't work due to malfunction of your original circuitry, and there is no other repair options, your money is fully refundable.

Cookie Policy

Last Updated May 20, 2022
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This Cookie Policy explains how Rechargeable Power Energy North America, LLC ("Company", "we", "us", and "our") uses cookies and similar technologies to recognize you when you visit our websites at https://ebikemarketplace.com ("Websites"). It explains what these technologies are and why we use them and your rights to control
our use of them.
In some cases, we may use cookies to collect personal information or become personal information if we combine it with other information.


What are cookies?
Cookies are small data files placed on your computer or mobile device when you visit a website. Website owners widely use cookies to make their websites work or work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, Rechargeable Power Energy North America, LLC) are called "first party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g. like, advertising, interactive content, and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?
We use first and third-party cookies for several reasons. Some cookies are required for technical reasons for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics, and other purposes. This is described in more detail below.

The specific types of first and third-party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with
services.


The Cookie Consent Manager can be found in the notification banner and our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information.


In addition, most advertising networks offer you a way to opt-out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.


The specific types of first and third-party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):


Essential website cookies:
These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.


Name:    secure_customer_sig
Purpose:    Used in connection with customer login.
Provider:    ebikemarketplace.com
Service:    Shopify View Service Privacy Policy
Country:    Canada
Type:    http_cookie
Expires in:    11 months 30 days


Name:    cart_currency
Purpose:    Used in connection with shopping cart.
Provider:    ebikemarketplace.com
Service:    Shopify View Service Privacy Policy
Country:    Canada
Type:    http_cookie
Expires in:    14 days


Name:    csrftoken
Purpose:    Helps prevent Cross-Site Request Forgery (CSRF) attacks using JavaScript. It is a first-party cookie with unique value. It expires in 1 year or until a user submits a form.
Provider:    .instagram.com
Service:    Django View Service Privacy Policy
Country:    United States
Type:    http_cookie
Expires in:    11 months 29 days
Name:    __tlbcpv


Purpose:    Used to record unique visitor views of the consent banner.
Provider:    .termly.io
Service:    Termly View Service Privacy Policy
Country:    United States
Type:    http_cookie
Expires in:    1 year


Analytics and customization cookies:
These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you.


Name:    _gat
Purpose:    Used to monitor number of Google Analytics server requests when using Google Tag Manager
Provider:    .ebikemarketplace.com
Service:    Google Analytics View Service Privacy Policy
Country:    Canada
Type:    http_cookie
Expires in:    1 minute


Name:    ts
Purpose:    __________
Provider:    ebikemarketplace.com
Service:    __________  
Country:    United States
Type:    pixel_tracker
Expires in:    session


Name:    _ga
Purpose:    It records a particular ID used to come up with data about website usage by the user. It is an HTTP cookie that expires after two (2) years.
Provider:    .ebikemarketplace.com
Service:    Google Analytics View Service Privacy Policy 
Country:    Canada
Type:    http_cookie
Expires in:    1 year 11 months 29 days


Name:    _gid
Purpose:    Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is an HTTP cookie type and expires after a browsing session.
Provider:    .ebikemarketplace.com
Service:    Google Analytics View Service Privacy Policy
Country:    Canada
Type:    http_cookie
Expires in:    1 day


Name:    _shopify_s
Purpose:    Shopify analytics.
Provider:    .ebikemarketplace.com
Service:    Shopify.com View Service Privacy Policy 
Country:    Canada
Type:    server_cookie
Expires in:    30 minutes


Name:    _y
Purpose:    Shopify analytics.
Provider:    .ebikemarketplace.com
Service:    Shopify.com View Service Privacy Policy 
Country:    Canada
Type:    http_cookie
Expires in:    11 months 30 days


Name:    866151031/
Purpose:    __________
Provider:    ebikemarketplace.com
Service:    __________  
Country:    United States
Type:    pixel_tracker
Expires in:    session


Name:    _shopify_y
Purpose:    Shopify analytics.
Provider:    .ebikemarketplace.com
Service:    Shopify.com View Service Privacy Policy 
Country:    Canada
Type:    http_cookie
Expires in:    11 months 30 days


Name:    _s
Purpose:    Shopify analytics.
Provider:    .ebikemarketplace.com
Service:    Shopify.com View Service Privacy Policy 
Country:    Canada
Type:    http_cookie
Expires in:    30 minutes


Name:    #collect
Purpose:    Sends data such as visitor’s behavior and device to Google Analytics. It can keep track of the visitor across marketing channels and devices. It is a pixel tracker cookie whose activity lasts within the browsing session.
Provider:    ebikemarketplace.com
Service:    Google Analytics View Service Privacy Policy 
Country:    United States
Type:    pixel_tracker
Expires in:    session


Advertising cookies:
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are displayed properly for advertisers, and in some cases selecting advertisements that are based on your interests.


Name:    VISITOR_INFO1_LIVE
Purpose:    YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites aggregated with profile data from other Google services to display targeted advertising to web visitors across a broad range of their own and other websites. Google uses this in combination with SID to verify Google user account and most recent login time.
Provider:    .youtube.com
Service:    YouTube View Service Privacy Policy  
Country:    United States
Type:    server_cookie
Expires in:    5 months 27 days


Name:    _fbp
Purpose:    Facebook tracking pixel used to identify visitors for personalized advertising.
Provider:    .ebikemarketplace.com
Service:    Facebook View Service Privacy Policy  
Country:    Canada
Type:    http_cookie
Expires in:    2 months 29 days


Name:    fr
Purpose:    Used by Facebook to collect a unique browser and user ID, used for targeted advertising.
Provider:    .facebook.com
Service:    Facebook View Service Privacy Policy  
Country:    United States
Type:    server_cookie
Expires in:    2 months 29 days


Name:    _shopify_sa_p
Purpose:    Shopify analytics relating to marketing & referrals.
Provider:    .ebikemarketplace.com
Service:    Shopify.com View Service Privacy Policy  
Country:    Canada
Type:    http_cookie
Expires in:    30 minutes


Name:    tr/
Purpose:    Facebook tracking pixel used to identify visitors for personalized advertising.
Provider:    ebikemarketplace.com
Service:    Facebook View Service Privacy Policy  
Country:    United States
Type:    pixel_tracker
Expires in:    session


Name:    test_cookie
Purpose:    A session cookie used to check if the user’s browser supports cookies.
Provider:    .doubleclick.net
Service:    DoubleClick View Service Privacy Policy  
Country:    United States
Type:    server_cookie
Expires in:    15 minutes


Name:    a
Purpose:    Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.
Provider:    ebikemarketplace.com
Service:    Cox Digital Solutions (Fomerly Adify) View Service Privacy Policy  
Country:    United States
Type:    pixel_tracker
Expires in:    session


Name:    YSC
Purpose:    YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites aggregated with profile data from other Google services to display targeted advertising to web visitors across a broad range of their own and other websites. Google uses this in combination with SID to verify Google user account and most recent login time.
Provider:    .youtube.com
Service:    YouTube View Service Privacy Policy 
Country:    United States
Type:    http_cookie
Expires in:    session


Name:    _orig_referrer
Purpose:    Track landing pages.
Provider:    .ebikemarketplace.com
Service:    Shopify.com View Service Privacy Policy  
Country:    Canada
Type:    http_cookie
Expires in:    14 days


Name:    _shopify_sa_t
Purpose:    Shopify analytics relating to marketing & referrals.
Provider:    .ebikemarketplace.com
Service:    Shopify.com View Service Privacy Policy  
Country:    Canada
Type:    http_cookie
Expires in:    30 minutes


Name:    ga-audiences
Purpose:    Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites
Provider:    ebikemarketplace.com
Service:    AdWords View Service Privacy Policy
Country:    United States
Type:    pixel_tracker
Expires in:    session


Name:    _landing_page
Purpose:    Track landing pages.
Provider:    .ebikemarketplace.com
Service:    Shopify.com View Service Privacy Policy  
Country:    Canada
Type:    http_cookie
Expires in:    14 days


Name:    IDE
Purpose:    Used to measure the conversion rate of ads presented to the user. Expires in 1.5 years.
Provider:    .doubleclick.net
Service:    DoubleClick View Service Privacy Policy
Country:    United States
Type:    server_cookie
Expires in:    1 year 11 months 29 days


Name:    _gcl_au
Purpose:    Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
Provider:    .ebikemarketplace.com
Service:    AdSense View Service Privacy Policy
Country:    Canada
Type:    http_cookie
Expires in:    2 months 29 days


Unclassified cookies:
These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.


Name:    paypal-offers--view-count-credit
Purpose:    __________
Provider:    .ebikemarketplace.com
Service:    __________  
Country:    Canada
Type:    http_cookie
Expires in:    1 day


Name:    nsid
Purpose:    __________
Provider:    www.paypal.com
Service:    __________  
Country:    United States
Type:    http_cookie
Expires in:    session


Name:    paypal-offers--country
Purpose:    __________
Provider:    .paypalobjects.com
Service:    __________  
Country:    United States
Type:    http_cookie
Expires in:    3 days


Name:    l7_az
Purpose:    __________
Provider:    .paypal.com
Service:    __________  
Country:    United States
Type:    http_cookie
Expires in:    30 minutes


Name:    paypal-offers--locale
Purpose:    __________
Provider:    .paypalobjects.com
Service:    __________  
Country:    United States
Type:    http_cookie
Expires in:    3 days


Name:    _pay_session
Purpose:    __________
Provider:    shop.app
Service:    __________  
Country:    Canada
Type:    server_cookie
Expires in:    session


Name:    spurit-global-multitabs.id
Purpose:    __________
Provider:    ebikemarketplace.com
Service:    __________  
Country:    Canada
Type:    html_local_storage
Expires in:    persistent


Name:    ig_nrcb
Purpose:    __________
Provider:    .instagram.com
Service:    __________  
Country:    United States
Type:    server_cookie
Expires in:    11 months 30 days


Name:    ts_c
Purpose:    __________
Provider:    .paypal.com
Service:    __________  
Country:    United States
Type:    server_cookie
Expires in:    3 years


Name:    localization
Purpose:    __________
Provider:    ebikemarketplace.com
Service:    __________  
Country:    Canada
Type:    http_cookie
Expires in:    14 days


Name:    shopify_pay_redirect
Purpose:    __________
Provider:    ebikemarketplace.com
Service:    __________  
Country:    Canada
Type:    http_cookie
Expires in:    1 hour


Name:    x-pp-s
Purpose:    __________
Provider:    .paypal.com
Service:    __________  
Country:    United States
Type:    http_cookie
Expires in:    session


Name:    LANG
Purpose:    __________
Provider:    .paypal.com
Service:    __________  
Country:    United States
Type:    http_cookie
Expires in:    8 hours 46 minutes


Name:    ts
Purpose:    __________
Provider:    .paypal.com
Service:    __________  
Country:    United States
Type:    http_cookie
Expires in:    3 years


Name:    tsrce
Purpose:    __________
Provider:    .paypal.com
Service:    __________  
Country:    United States
Type:    http_cookie
Expires in:    3 days


Name:    spurit-global-tab-id
Purpose:    __________
Provider:    ebikemarketplace.com
Service:    __________  
Country:    Canada
Type:    html_session_storage
Expires in:    session


Name:    enforce_policy
Purpose:    __________
Provider:    .paypal.com
Service:    __________  
Country:    United States
Type:    http_cookie
Expires in:    11 months 30 days


What about other tracking technologies, like web beacons?
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an e-mail including them. These cookies allow us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies rely
on cookies to function properly, so declining cookies will impair their functioning.

Do you use Flash cookies or Local Shared Objects?
Websites may also use so-called "Flash Cookies" (also known as Local Shared Objects or "LSOs") to, among other things, collect and store information about your use of our services, fraud prevention, and other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to as "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

Do you serve targeted advertising?
Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites to provide relevant advertisements about goods and services that you may be interested in. They may also use technology to measure advertisements' effectiveness, using cookies or web beacons to collect information about your visits to this and other sites to provide relevant advertisements about goods and services of potential interest. The information collected through this process does not enable them or us to identify your name, contact details, or other details that directly identify you unless you choose to provide these.

How often will you update this Cookie Policy?
We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Therefore, re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us at info@emp.vegas or by post to:


Rechargeable Power Energy North America, LLC
6585 Arville St
Las Vegas, NV89118
United States

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