Rebuilding Your Battery: Service Process

For guaranteed quality and safety we only use certified grade-A energy cells from the industry's top name brand manufacturers.  If your battery was originally equipped with other (smaller, low quality) cells, it may be that the current residual charge no longer exactly matches the value that you see on the display. With many batteries, the residual charge is displayed with 'blocks' or LEDs. Usually this indication becomes more accurate as the battery goes through more charge cycles (when new), but as your battery wears down near end-life, this gauge will become inaccurate and can lead consumers to believe the battery is still fine, when in fact it is reaching end-life.

Multi-column

View all
  • How To Place Order For Refurbish Battery

    You can call us, send us an email, or browse our website and search for the correct model and listed price of your rebuild. The first step would be searching for your battery brand. When you have found the battery or brand in the overview, click on the product to proceed to the order page. Here you have the option to choose what the new capacity of your worn battery should match or be upgraded to. Give us a call if you are unsure which option is best for you.

  • Battery Intake Process

    Next, Fill out the Battery Intake Form.(oval button on our home page, or you can scroll down to the bottom of the home page) Print out the form, and send it along with your e-bike battery, over to our Las Vegas facility. The intake form has a page that gives instructions for shipping, a label you place on your box, and our address.

  • EMP Builds A High Quality Battery

    We will notify you when your battery arrives at our repair center. Your battery will be put through testing after the intake process. If it turns out that the poor battery performance is due to wear of the energy cells, our technicians will proceed to rebuild. If we find an issue that we can resolve without rebuilding, our team will reach out with options. EMP then rebuilds your battery quickly with high-quality, name-brand cells and provides your rebuild with a 1-year warranty. Extended warranties are also available!

  • EMP Returns Battery To Customer

    We will then ship your e-bike battery back to you. After the repair has been completed and shipped, you will receive tracking and instructions from us via e-mail on how to use and maintain your reconditioned battery. It is important you follow these instructions to bring your battery up to its maximum capacity as soon as possible.  It is also worth mentioning that the first couple times you cycle the reconditioned battery, the battery has not yet reached it's maximum capacity. There is a break-in period that usually takes 5-10 cycles for your battery to achieve top-performance. Also, if the battery doesn't work due to malfunction of your original circuitry, and there is no other repair options, your money is fully refundable.

Smart Battery

Battery Health Tips

 

Refer to Owner’s Manual — Each Energie Cycle E-bike comes with an owner’s manual that outlines how to maintain your battery. Read and follow the owner’s manual and warning stickers supplied with your bike.

Avoid Extreme Temperatures – Extreme temperature conditions put additional stress on lithium ion batteries. Exposure to extreme temperatures may result in irreversible decreased capacity and cycle life.. Avoid storing and charging your battery in a garage or shed that could be subject to extreme temperatures. Instead, charge and store your battery in a moderate temperature area.

Recommended storage temperatures are 32F – 77F. Avoid exposing the battery to extreme heat, 104F + for long periods of time.

Extended Storage of a Lithium Battery – If you will not be riding your electric bike for an extended period of time it is a good idea to store your lithium battery with a full charge. At the 3 month point, check the state of charge and recharge to top it off if necessary.

Avoid Humidity – Store your bike, battery and charger in a location that is dry. Water and humidity are not good for any electrical device.

Standard BMS Options

Battery Management System
All Naked pack has a standard battery management system that ensures safety and consistent performance, which also includes these features:

  • Cell balancing
  • Short circuit protection
  • High temperature cutoff
  • Overcurrent cutoff
  • Overcharge protection
  • Over discharge protection
  • Smart BMS Options

 

Advantages

Manufacturer & Retailer Advantages

Technical Advantages

  • Real time vehicle diagnosis and statistics of components performance on real conditions of usage;
  • Faster communication with customers & manufacturer and all supply chain via an integrated with a smart customer service and a ticketing system;
  • Reduced service costs & faster spare parts procurement;
  • Easier and automatic warranty checks.

Marketing Advantages

  • Empowered user-vehicle profiling;
  • Customized Marketing Messages;
  • Automatic notifications for best ebike usage (i.e. recharge battery);
  • Increased Brand visibility with Viral Marketing;
  • New product image and appeal;
  • New and improved maintenance Services;
  • Vehicle with eSocialBike ePlus technology embedded are ready for the fleet management environment;
  • Contestual advertising based on Geo-Location.

User advantages

CONTROL

  • An advanced cockpit that allows the customer to monitor speed, the riding time and the covered distance.
  • Vehicle data can be checked in real time showing the battery state of health and main key parameters.
  • Possibility to activate the alarm from the smartphone App and receive warning signals on the smartphone each time the e-bike is displaced from its original location.

SOCIAL EXPERIENCE

  • The possibility to record trips and visualize them on a map.
  • The possibility to share ebike rides with other users over major social networks.
  • Badges unlocked according to the ebike usage and CO2 saved.

ASSISTANCE

  • Advices for a correct usage of the ebike and reminders about the state of the warranty.
  • Real time communication with the ebike customer care via a simple direct message including the remote diagnosis.
  • Possibility to control the e-bike parameters, the battery state of charge and its geo-location on a remote basis.