Rebuilding Your Battery: Service Process

For guaranteed quality and safety we only use certified grade-A energy cells from the industry's top name brand manufacturers.  If your battery was originally equipped with other (smaller, low quality) cells, it may be that the current residual charge no longer exactly matches the value that you see on the display. With many batteries, the residual charge is displayed with 'blocks' or LEDs. Usually this indication becomes more accurate as the battery goes through more charge cycles (when new), but as your battery wears down near end-life, this gauge will become inaccurate and can lead consumers to believe the battery is still fine, when in fact it is reaching end-life.

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  • How To Place An Order For Refurbishment Of Your Battery

    You can call us, send us an email, or browse our website to search for the correct battery model and desired capacity upgrade for your pack.

    The first step would be searching for your battery brand via the search bar up top. When you have found the battery or brand in the overview, click on the product to proceed to the order page. Here you have the option to choose what the new capacity of your worn battery should match or be upgraded to. Give us a call if you are unsure which option is best for you.

  • Battery Intake Process

    Next, you'd need to fill out our Battery Service Intake Form. (There's an oval button on our home landing page you can click, or you can scroll down to the bottom of the home page for a link to this PDF form)

    Print out the form, and send it along with your e-bike battery, over to our Las Vegas facility. The intake form has a page that gives instructions for shipping, a label you place on your box, and our address.

    Additionally, we offer shipping packages that will provide all the materials and labels needed to safely pack and ship your battery to our facility, hassle-free. Inquire with a team member today!

  • EMP Builds A High Quality Battery

    A team member will notify you when your battery arrives at our repair center.

    Your battery will be put through testing after our intake process. If it turns out that the poor battery performance is due to wear of the pack's cells, our technicians will proceed with rebuilding.

    If we find a problem that can be resolved without rebuilding, our team will reach out with your repair options.

    EMP then rebuilds your battery quickly with high-quality, name-brand cells and provides your rebuild with a 1-year warranty. Extended warranties are also available!

  • EMP Returns Battery To Customer

    After successfully passing our strict QC checks and testing, we will then ship your e-bike battery back to you.

    After the repair has been completed and shipped, you will receive tracking information via e-mail. 

    (Note: We recommend put your newly reconditioned battery through 5-10 cycles before storing it away long-term so the cells reach maximum capacity and top-performance.

    **If your rebuilt battery doesn't work due to malfunction of your original OEM circuitry, and there are no other repair options or solutions, your order is fully refundable.**

Powering the Future of Electric Mobility

Welcome to Ebike Market Place (EMP) – your trusted partner in lithium-ion battery rebuilds, e-bike power solutions, and custom battery manufacturing. Located in Las Vegas, Nevada, EMP has been servicing the growing electric bike and light electric vehicle (LEV) market for over a decade with premium battery restoration, repairs, and custom solutions.

We are more than a battery supplier – we are America’s leading lithium battery service center for electric bikes, scooters, skateboards, golf carts, mobility devices, and more.

 

🛠 What We Do

EMP specializes in a full range of battery services for personal and commercial electric vehicles:

🔋 Battery Rebuilds & Repairs

  • We rebuild and upgrade e-bike batteries using premium lithium-ion cells such as Samsung, LG, Panasonic, and Molicel.

  • Replace dead or degraded cells while reusing your original casing and BMS (or upgrading it).

  • Restore full functionality and often improve range and power output.

⚡ Custom Battery Packs

  • Need a custom pack for your project? We build custom lithium-ion battery packs for bikes, scooters, robotics, solar storage, and more.

  • Choose your cell type, voltage, and capacity — we handle spot welding, BMS integration, and final testing.

🔧 Diagnosis & Testing

  • Using state-of-the-art equipment like YR1035+ internal resistance testers and custom discharge rigs, we test cell health, BMS response, and overall pack safety.

  • Our test reports are ideal for resale, insurance verification, or internal R&D.

🚲 Brand & Model Support

We support nearly all major e-bike brands, including:

  • Rad Power Bikes

  • Aventon

  • Super73

  • Juiced Bikes

  • Specialized

  • Bosch-powered bikes

  • DIY conversions and more

📦 Fast Service & Nationwide Shipping

Whether you're a rider in Los Angeles, a fleet operator in New York, or a solar installer in Arizona — we offer nationwide service.
Ship us your battery and we’ll diagnose, rebuild, and ship it back fully tested and ready to ride.

📬 Turnaround time: 3–7 business days on most rebuilds
✈️ Need your battery fast? Ask about rush services and air shipping options

🌱 Why Rebuild Instead of Replace?

Rebuilding your battery is cost-effective, eco-friendly, and often more powerful than buying a new one.

  • Save 30–60% vs. new battery cost

  • Reduce landfill waste by reusing battery shells and BMS

  • Upgrade with higher-capacity cells for more range and torque

  • Extend the life of your favorite e-bike or mobility scooter

🧠 Industry Expertise

Our team has over 15 years of experience in lithium battery engineering, pack design, and e-mobility systems. We’re constantly improving our rebuild processes and testing methods to ensure:

  • Safe, high-performance battery packs

  • Compatibility with legacy and next-gen systems

  • Transparent communication with all our customers

🏢 Our Location

Ebike Market Place
📍 6055 S. Valley View Blvd Suite 140
Las Vegas, NV 89118
📞 (725) 204-4972
🌐 www.emp.vegas

Walk-ins welcome Monday to Friday. Nationwide customers can request a prepaid shipping label.

🛡️ Our Promise

At EMP, your safety and satisfaction come first. Every battery we rebuild is:

  • Professionally assembled with quality-tested parts

  • Covered by a 6-month workmanship warranty

  • Delivered with full charge, ready to ride

We believe in honest service, reliable results, and building long-term relationships with our customers.

🚴 Join the E-Mobility Revolution

Whether you're a daily commuter, e-bike fleet operator, or weekend trail rider — EMP is here to power your ride. From battery diagnostics to full custom pack assembly, we are your go-to solution for anything lithium-powered.

Let us help you ride longer, faster, and smarter.

  • Email Us

    Sales@emp.vegas

  • Check your order status

    Updates & tracking

  • Returns & exchanges

    All you need to know

  • Price-match guarantee

    Our promise to you