Safety Information
Battery Safety Guide, Shipping Information & Warranty
This page contains important safety instructions, charging guidance, shipping information, receiving procedures, storage recommendations, warranty terms, and limitation notices for batteries sold by United Lithium Solutions / E-Bike Marketplace. This page is referenced on the thermal safety label attached to batteries we ship.
Order Processing & Transit
- Some batteries are shipped from domestic stock, while others may be sourced directly from overseas supply depending on availability and model.
- Estimated shipping and delivery times shown on product pages or at checkout are estimates only and are not guaranteed.
- Transit times may vary due to air cargo capacity, customs screening, regulatory handling, weather delays, carrier disruptions, and final-mile delivery conditions.
- Orders may be held for verification, inventory confirmation, address confirmation, or safety/compliance review before shipment.
Battery Shipping Compliance
- Lithium battery shipments may require special packaging, markings, labels, documentation, and carrier handling procedures.
- Shipping methods may vary depending on battery configuration, watt-hour rating, chemistry, and whether the battery is shipped by itself, with equipment, or installed in equipment.
- Damaged, defective, recalled, altered, or visibly compromised batteries must not be shipped or mailed except in accordance with applicable hazardous materials rules.
- Inspect the exterior of the package before opening.
- Photograph the box if it appears crushed, torn, punctured, burned, wet, or mishandled.
- Open carefully and keep all original packaging until the battery is inspected and tested.
- Inspect the case, mount, connector, charge port, discharge lead, wiring, and terminals.
- Confirm that the charger and battery specifications match before charging.
- Perform the first charge in a dry, monitored, nonflammable area.
| Condition | Action |
|---|---|
| Package looks normal | Inspect battery carefully and verify charger compatibility before first charge. |
| Box is damaged but battery appears normal | Take photos and inspect thoroughly before use. |
| Battery is dented, cracked, swollen, hot, wet, leaking, or smells unusual | Do not charge or use. Isolate in a safe nonflammable area and contact us immediately. |
Before Charging
- Charge only in a dry, well-ventilated area on a nonflammable surface.
- Do not charge near beds, couches, carpet, curtains, fuel, gas appliances, paper products, or inside confined hot spaces.
- Do not charge a battery that is freezing cold, excessively hot, wet, damaged, or suspected to be internally compromised.
- Confirm charger voltage, connector, and polarity before connecting.
During Charging
- Monitor the battery and charger during charging.
- Do not charge overnight unattended.
- Do not cover the charger or battery while charging.
- Disconnect immediately if excessive heat, odor, swelling, crackling, or smoke occurs.
After Charging
- Disconnect the charger after charging is complete unless otherwise specified in writing for your product.
- Allow the battery to cool before placing it into an enclosed compartment, case, or vehicle.
- Avoid leaving the battery fully charged in hot environments for extended periods.
- Use the battery only for its intended purpose and in compatible equipment.
- Do not puncture, crush, burn, drop, disassemble, bypass safety features, short the terminals, or expose to direct flame.
- Do not allow metal objects such as tools, coins, keys, hardware, or loose wires to contact battery terminals.
- Do not expose the battery to full submersion, pressure washing, saltwater, or corrosive chemicals.
- If the battery is dropped, crushed, struck, or involved in a crash, discontinue use until inspected.
- Children should not handle, charge, install, or remove batteries without competent adult supervision.
- Store indoors in a cool, dry location.
- Keep away from direct sunlight, heaters, furnaces, hot cars, and sheds that experience extreme temperatures.
- Do not store visibly damaged batteries inside the home or business.
- Check long-term stored batteries periodically and follow proper maintenance practices for your battery type.
- Inspect before each use.
- Check for dents, swelling, cracks, frayed wires, loose connectors, and moisture.
- Stop use if range, voltage behavior, or temperature changes abnormally.
- Do not continue using a battery that shows warning signs.
- Wrong charger or connector question
- Shipping damage or missing components
- Battery overheats, swells, leaks, or smells unusual
- Battery has been dropped or involved in a crash
- Warranty claim or product concern
Standard Warranty
All batteries sold by United Lithium Solutions / E-Bike Marketplace include a 1-year limited warranty against defects in materials and workmanship under normal intended use, beginning on the date of delivery unless otherwise stated in writing.
Extended Warranty
Additional warranty coverage may be purchased separately for qualifying products. Extended coverage may increase total warranty protection to up to 3 years total. Extended warranty terms, eligibility requirements, and exclusions will be described on a separate extended warranty page or written program document.
What the Warranty Does Not Cover
- Normal wear, normal cycle aging, and natural capacity fade over time
- Misuse, abuse, neglect, improper storage, or failure to follow safety instructions
- Damage caused by incompatible chargers, wrong voltage, reverse polarity, short circuits, over-discharge, over-current, collision, dropping, puncture, crushing, fire, water intrusion, corrosion, or environmental exposure
- Unauthorized repair, opening, modification, rewiring, repacking, rebuilding, tampering, or label removal
- Use in non-approved or incompatible devices, vehicles, chargers, controllers, or accessories
- Commercial loss, downtime, transportation loss, rental costs, labor costs, removal/reinstallation costs, loss of use, loss of profits, incidental damages, or consequential damages
Claim Procedure
- Contact us before returning any battery.
- Do not ship a battery back without written instructions from us.
- We may require photos, video, charger information, serial/label information, troubleshooting steps, and proof of purchase.
- Returned products may be inspected and tested before a warranty decision is made.
- If a product is determined to have been damaged by misuse, impact, water, incompatible equipment, unauthorized service, or other excluded causes, warranty coverage may be denied.
By purchasing, receiving, installing, charging, storing, transporting, or using this product, the customer and any downstream user acknowledge that lithium-ion batteries involve inherent risks and agree that the battery must be used only in a safe, lawful, and intended manner.
The customer is solely responsible for confirming compatibility with the intended equipment, charger, connector, controller, mounting system, and use environment before use. Improper application, improper installation, improper charging, and failure to follow warnings may result in dangerous conditions.
To the maximum extent permitted by applicable law, United Lithium Solutions / E-Bike Marketplace disclaims liability for damage, loss, injury, or expense arising from misuse, abuse, improper installation, incompatible equipment, unauthorized modification, improper charging, impact events, water intrusion, storage failures, unauthorized repairs, or use contrary to provided instructions and warnings.
Except where prohibited by law, the customer’s exclusive remedy for a valid warranty claim shall be repair, replacement, store credit, or refund at our discretion, subject to inspection and the terms of the applicable warranty program.
For strongest protection, have this section reviewed by your attorney and aligned with your checkout terms, warranty page, and packing insert language.
If you have a charger question, shipping issue, compatibility question, warranty request, or battery safety concern, contact us before proceeding.
United Lithium Solutions / E-Bike Marketplace
4856 E Judson Ave, Suite 155, Las Vegas, NV 89115
Phone: 877-742-8136
Email: sales@emp.vegas
