Return Policy

E-Bike Marketplace

Refund Policy

Clear return guidelines for batteries, chargers, accessories, rebuild services, and custom orders.

At E-Bike Marketplace, we want our policies to be easy to understand. Because many of the products we sell involve lithium-ion batteries, electronics, custom builds, and rebuild services, return eligibility depends on the item ordered and its condition when received.

Quick Summary

Unused Products

Eligible for return within 14 days if unused and unopened.

Rebuild Services

Battery rebuild and repair services are non-refundable once work begins.

Custom Orders

Custom and made-to-order products are non-refundable unless defective.

Approval Required

All returns must be approved before shipping back.

1. Standard Returns

Returns are accepted within 14 days of delivery if the item is:

Unused and not installed
In original packaging
In like-new condition
Complete with all accessories

2. Non-Returnable Items

Battery rebuild or repair services
Diagnostic service fees
Custom battery packs
Special-order items
Used or installed products
Items damaged by misuse or improper handling

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

Contact us immediately
Send photos of the item and packaging
Do not use a damaged battery

4. Restocking Fee

Approved returns may be subject to a 20% restocking fee.

Shipping costs are non-refundable unless the return is due to our error.

5. Refund Processing

Refunds are processed within 10 business days after inspection.

Need Help or Return Approval?

Email:
sales@emp.vegas

Phone:
877-742-8136

Address:
4856 Judson Suite 155
Las Vegas, NV 89115