Rebuilding Your Battery: Service Process

For guaranteed quality and safety we only use certified grade-A energy cells from the industry's top name brand manufacturers.  If your battery was originally equipped with other (smaller, low quality) cells, it may be that the current residual charge no longer exactly matches the value that you see on the display. With many batteries, the residual charge is displayed with 'blocks' or LEDs. Usually this indication becomes more accurate as the battery goes through more charge cycles (when new), but as your battery wears down near end-life, this gauge will become inaccurate and can lead consumers to believe the battery is still fine, when in fact it is reaching end-life.

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  • How To Place An Order For Refurbishment Of Your Battery

    You can call us, send us an email, or browse our website to search for the correct battery model and desired capacity upgrade for your pack.

    The first step would be searching for your battery brand via the search bar up top. When you have found the battery or brand in the overview, click on the product to proceed to the order page. Here you have the option to choose what the new capacity of your worn battery should match or be upgraded to. Give us a call if you are unsure which option is best for you.

  • Battery Intake Process

    Next, you'd need to fill out our Battery Service Intake Form. (There's an oval button on our home landing page you can click, or you can scroll down to the bottom of the home page for a link to this PDF form)

    Print out the form, and send it along with your e-bike battery, over to our Las Vegas facility. The intake form has a page that gives instructions for shipping, a label you place on your box, and our address.

    Additionally, we offer shipping packages that will provide all the materials and labels needed to safely pack and ship your battery to our facility, hassle-free. Inquire with a team member today!

  • EMP Builds A High Quality Battery

    A team member will notify you when your battery arrives at our repair center.

    Your battery will be put through testing after our intake process. If it turns out that the poor battery performance is due to wear of the pack's cells, our technicians will proceed with rebuilding.

    If we find a problem that can be resolved without rebuilding, our team will reach out with your repair options.

    EMP then rebuilds your battery quickly with high-quality, name-brand cells and provides your rebuild with a 1-year warranty. Extended warranties are also available!

  • EMP Returns Battery To Customer

    After successfully passing our strict QC checks and testing, we will then ship your e-bike battery back to you.

    After the repair has been completed and shipped, you will receive tracking information via e-mail. 

    (Note: We recommend put your newly reconditioned battery through 5-10 cycles before storing it away long-term so the cells reach maximum capacity and top-performance.

    **If your rebuilt battery doesn't work due to malfunction of your original OEM circuitry, and there are no other repair options or solutions, your order is fully refundable.**

Last Updated May 20, 2022

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Thank you for shopping at Rechargeable Power Energy North America, LLC. We hope you are happy with your purchase and want to make sure you have a rewarding experience, whether you’re at our Online Store, in our Las Vegas Retail Store, or on the phone with our support team. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at info@emp.vegas to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

 

Rechargeable Power Energy North America, LLC
Attn: Return Merchandise
RMA #
6585 Arvile St, STE A
Las Vegas, NV89118
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS
The following items cannot be returned or exchanged:
  • Custom Specification Batteries, and all other made-to-order products,
  • Service Fees.

For defective or damaged products, please contact us at the contact
details below to arrange a refund or exchange.


Please Note

  • A 30% restocking fee will be charged for all returns.
  • Sale or promotional items are FINAL SALE and cannot be returned.

 

QUESTIONS
If you have any questions concerning our return policy, please contact

us at:


+1 (888) 456-9410
info@emp.vegas

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