Terms & Conditions
Terms and Conditions
Welcome to the Ebike Battery Manufacture and Service Center! These Terms and Conditions outline the rules and regulations for using our services. Please read them carefully before accessing or using our website, products, or services.
1. Acceptance of Terms
By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.
2. Services Offered
Our company provides manufacturing and servicing of ebike batteries. We offer a range of products and services related to ebike batteries, including manufacturing, installation, repair, and maintenance.
3. Battery Manufacturing and Warranty
We manufacture ebike batteries using high-quality components and materials. Our batteries are designed to meet industry standards and undergo strict quality control procedures.
We offer a warranty on our manufactured ebike batteries. The warranty period and terms are specified in the product documentation provided with the battery. Please review the warranty information carefully before making a purchase.
4. Service Center
4.1 Repair and Maintenance
Our service center provides repair and maintenance services for ebike batteries. Our trained technicians will diagnose and repair any issues with your battery to the best of their ability. However, please note that some damages may be irreparable, and in such cases, we will provide you with alternative solutions.
4.2 Service Fees
Service fees may apply for repair and maintenance services, depending on the nature of the service required. The fees will be communicated to you before the service is performed.
4.3 Battery Testing and Evaluation
In some cases, our service center may need to perform testing and evaluation of your battery to determine the root cause of the issue. By submitting your battery to our service center, you agree to allow us to conduct such testing and evaluation.
5. Limitations and Liability
5.1 Product Misuse
We are not responsible for any damages or issues that arise from the misuse, abuse, or unauthorized modifications to the batteries. It is important to follow the manufacturer's guidelines and recommendations for the safe and proper use of the batteries.
5.2 Limitation of Liability
To the extent permitted by law, our company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our services, including but not limited to damages for loss of profits, data, or other intangible losses.
6. Intellectual Property
All intellectual property rights related to our services, including but not limited to trademarks, logos, designs, and content, are the property of our company. You may not use, reproduce, or distribute any of our intellectual property without our prior written consent.
7. Privacy and Data Protection
8. Modifications to the Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. The updated version will be posted on our website, and the changes will be effective immediately upon posting. It is your responsibility to review the Terms and Conditions periodically for any updates.
9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of The United State of America. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in The United State of America.
If you have any questions or concerns about these Terms and Conditions, please contact us at 888-456-9410.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Please realize that batteries might cause damages like leaking, fire or explode when misuse or defective. It is your responsibility to double check and make sure your devices have necessary protection circuits. When charging Battery Pack, please put the battery in a fire proof container. Always charge in an isolated area, away from other flammable materials. Ex: wood bench, carpet unattended.
We are only responsible for the products we sell if the battery is not used correctly as we instructed. For proper usage of all EMP products please refer to this section
We are NOT responsible for any damages and consequences damages by using our products if used improperly. We do not cover damage by batteries that are rebuilt from our facility if they were not used with the original manufacture parts. Any abused system that is not maintained we not be covered.
Warning: Lithium ion batteries may explode or burn due to improper use. Using these batteries for purposes not intended by the manufacturer, including outside a battery pack and/or without a BMS, may cause severe injury and damage. We are not responsible for any injuries caused by lithium ion batteries - use at your own risk.
All rechargeable batteries have inherent risks under any circumstance. Use caution with working with li-ion batteries (lithium-ion), LiPo (lithium ion polymer), and any rechargeable cells (together "rechargeable batteries"), as they have dangerous charging characteristics and are known to explode or burn if mishandled. A purchaser and user of rechargeable batteries should educate themselves on rechargeable batteries, especially as to charging, discharging, assembly, and storage. Learn more about proper storage and care for rechargeable batteries here. We are not responsible for any damage caused by the misuse or mishandling of rechargeable batteries.
Here are a few tips:
- Do not charge unattended ( always be within visual or sound range of the battery)
- Do not expose to heat
- Do not connect the positive contact to the negative contact without an appropriate load
- Never exceed the battery's specifications
- Never try to charge or discharge li-ion batteries with battery chargers that are not made for li-ion batteries
- Never leave rechargeable batteries in a recharging station unattended
- Do not use any rechargeable battery or charger if any visible damage is present, or if known mishandling, accidental or otherwise, has occurred
- Always store and transport rechargeable cells in a safe, non-conductive container (never keep a spare battery loose in a pocket, purse, etc. and always use protective cases)
- Properly dispose of all battery cells and chargers in accordance with local laws and mandates (if you're unsure, contact your local municipality)
- If a rechargeable battery overheats, hisses, or bulges, immediately quarantine the battery from any combustible materials - ideally, take the battery outside
- If a rechargeable battery catches fire, the FAA recommends pouring water or soda on the battery and surrounding areas - ideally, use a foam extinguisher to quell the fire
Returns of merchandise must have prior approval and will be subject to a 15% - 20%
restocking charge. Shipping will not be refunded.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@ebikemarketplace.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@ebikemarketplace.com and send your item to 6585 Arville St Las Vegas Nevada US 89118.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to 6585 Arville St Las Vegas Nevada US 89118
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.