Mate X Battery | Rebuild Service
Mate X Battery | Rebuild Service
Is your Mate X battery losing range, no longer holding a charge, or showing signs of age? Rather than replacing your entire pack, restore it with our Mate X Battery Rebuild Service. We retain your original battery case, connectors, and mounting hardware, while installing brand-new, high-grade lithium-ion cells—bringing performance back to life at a fraction of replacement cost.
Rebuild Options
- Standard Rebuild – Restores the battery to its original factory-rated capacity using high-quality cells.
- Upgraded Capacity – Where compatible, we can increase your amp-hour (Ah) rating to extend your ride range (subject to fit and BMS limits).
What’s Included
- Full replacement of all internal lithium-ion cells
- Inspection, cleaning, and refurbishment of your existing battery housing, wiring, and contacts
- Performance testing, balancing, and quality verification
- Retention and testing of your original BMS (Battery Management System), or replacement if needed (at an additional cost)
- 90-day warranty on rebuild work
Models
This rebuild service supports battery packs used in:
- Mate X (pictured)
- Mate X Plus
- Mate X Pro
If you’re unsure whether your pack qualifies, you can send us photos or specs and we’ll confirm compatibility before you ship.
How It Works
- Purchase this rebuild service through our Shopify page
- You’ll receive shipping instructions and a battery intake form
- ***Always remember to include your charger when shipping your battery and make sure you fill out the battery intake form. Battery Intake Form
- Ship your original Mate battery case to us
- Our technicians replace the internal cells, test, and validate the pack
- We ship your rebuilt battery back to you, ready to power your ride
Typical turnaround: 2–3 weeks once your battery arrives at our facility.
Why Choose Us?
- Specialists in e-bike battery rebuilds, including Mate systems
- Eco-conscious solution—retain your original case and reduce electronic waste
- Much less expensive than purchasing a new battery pack
- Reliable customer support and warranty coverage
Important Notes
- This listing is strictly for a rebuild service only—we do not sell new Mate battery packs
- You must send in your original battery case for rebuild
- Pricing may vary depending on the model, condition, and requested upgrades
Restore your Mate X battery to its full glory—extend your range, ride with confidence, and maintain your original hardware all over again.
🔧 Battery Rebuild Service
We rebuild your existing battery using fresh, high-quality cells to restore or increase capacity and performance.
- Full disassembly, rebuild, and testing
- Upgraded capacity options available
- Uses brand new name-brand cells
- Turnaround time: Approximately 14 business days
- Timeline includes the time it takes for us to receive your battery and complete the rebuild
⚡ Custom Battery Builds
Fully custom battery solutions designed to meet your exact specifications. This is ideal for unique applications or when a standard battery will not fit your needs.
- Custom shapes and sizes
- Custom BMS (Battery Management System) configurations
- Choice of cells and performance levels
- Option for enclosed case or raw (naked) pack
- Built specifically for your application
- Turnaround time: Approximately 21 business days
🔋 Battery Packs (Encased)
Battery packs built using one of our in-stock cases. These are a great option if you want a reliable, ready-to-fit solution.
- Uses pre-designed cases from our inventory
- Proven, reliable configurations
- Faster than fully custom builds
- Turnaround time: Approximately 14 business days
🔬 Battery Cells (Individual Cells)
We supply high-quality lithium-ion cells for repairs, upgrades, and custom builds.
- In-stock cells: Ship within 3–6 business days
- Out-of-stock (air shipping): Approximately 10 business days
- Out-of-stock (sea shipping): Approximately 40 days
📦 Shipping & Intake Process
- Place your order or request a quote
- Fill out our Battery Intake Form
- Send in your battery (include charger and key if required)
- We inspect and test your battery
- We contact you with results and recommended options
Important Information
Turnaround times begin once your battery is received and checked into our system.
During high demand periods or for complex builds, timelines may be slightly extended.
Shipping Method
- All batteries are shipped via ground service only (FedEx or UPS) in compliance with DOT and IATA regulations for lithium batteries.
- Expedited air shipping is not available for lithium battery products.
Delivery Time
- Ground shipping typically takes 3–7 business days within the U.S.
- Tracking information will be provided as soon as your order ships.
Local Pickup
- Pickup is available at our Las Vegas facility:
4856 Judson Ave Suite 155 Las Vegas, NV 89115
Monday– Thursday, 9:00 AM – 4:00 PM ( Friday by appointment).
Returns
- Returns are accepted within 14 days of delivery on unused, unopened batteries.
- For rebuilds and custom packs, all sales are final unless defective.
Important Notes
- Shipping is limited to the continental United States.
- Customers are responsible for providing a valid shipping address — carriers cannot deliver to P.O. Boxes.
- Signature may be required at delivery for higher-value battery orders.
